Shipping and tracking Shipping and tracking


SHIPPING OPTIONS
Currently, we offer only one shipping option which is the fastest and most cost effective in the circumstances. The carrier who delivers your order is fully dependent on the country you live in. However, we will always pick the most reliable and fastest local carrier suitable for you. We have learned from past experience that the cheapest shipping methods can be slow and unreliable. Therefore we decided to expedite the delivery of all our orders at a fee..

All orders receive a unique tracking number which will track your order from our warehouse all the way to your delivery address. Depending on your location, we generally charge a shipping fee of around $3. We only charge this fee for orders below $25. If your order amount is above $25, shipping is completely free of charge.


SHIPPING TIME
Shipping time differs from location to location and depends mostly on distance, local carriers and possible customs checks.  The average shipping time is based on previous deliveries. We want to emphasize this number is an estimate of the average shipping period. Shipping may take shorter or longer depending on the factors above. Unfortunately, we cannot give you the exact shipping time but the tracking number will give you a more accurate estimate.


Delivery time estimation table

COUNTRY / REGION AVERAGE SHIPPING TIME
United States, Canada 13 days
United Kingdom, France, Spain, Netherlands 9 days
Germany, Switzerland, Austria 13 days
Australia, New Zealand 13 days
Italy, Israel, Mexico, Ireland, Brazil 28 days
Sweden, Portugal, Asia 19 days
Other countries 21 days


These numbers represent an estimate of the average duration per location and are not conclusive. Shipping time may differ from the estimates in the table.

We offer worldwide shipping services. If your country is not listed in the table; it does not mean we will not ship your order to that destination. If you can select your country on our checkout page, it means we do ship to the selected destination.


FULFILLMENT STATUS
Unfulfilled – your order has been accepted and is currently being processed.
Fulfilled – your order was shipped successfully and is on its way.
Partially fulfilled – part of your order was shipped while the other part is still being processed.

If your order happens to stay unfulfilled or partially fulfilled for longer than 5 days, please contact us.


TRACKING
We provide a tracking number, for every order as soon as it is available. You will receive a notification by email once the order has been added to your account. The email includes a link to our website where you will find your tracking number. Copy the number and click on it, a new window will then appear. Simply paste in your tracking number and track your order!


HOW TO TRACK
Lost the tracking email? No problem! Visit our website and follow these steps:

  1. 1.Loginto your account
  2. 2. Click on your order number e.g. #1234
  3. 3. Copy the number without the hashtag (#) symbol.
  4. 4. Click on the tracking and a new window appears.
  5. 5. Paste the number and track your order!


TRACKING NOT FOUND
It can take up to five days after fulfillment of your order, before tracking information is made available. If no information appears after five days, please contact us.


TRACKING SAYS "DELIVERED", BUT MY PACKAGE DID NOT ARRIVE, WHAT CAN I DO?
  • Check the delivery address you used, does it match?
  • Check with your neighbours, chances are the postman delivered it to your neighbours!
  • Check at your local post office, some packages get stranded there. Simply give them a call and ask for your package by telling them your tracking number.


  • If you have questions or if you are having trouble with your order, please contact us! Fill in our contact form and include your order number for the fastest assistance.


    SHIPPING OPTIONS
    Currently, we offer only one shipping option which is the fastest and most cost effective in the circumstances. The carrier who delivers your order is fully dependent on the country you live in. However, we will always pick the most reliable and fastest local carrier suitable for you. We have learned from past experience that the cheapest shipping methods can be slow and unreliable. Therefore we decided to expedite the delivery of all our orders at a fee..

    All orders receive a unique tracking number which will track your order from our warehouse all the way to your delivery address. Depending on your location, we generally charge a shipping fee of around $3. We only charge this fee for orders below $25. If your order amount is above $25, shipping is completely free of charge.


    SHIPPING TIME
    Shipping time differs from location to location and depends mostly on distance, local carriers and possible customs checks.  The average shipping time is based on previous deliveries. We want to emphasize this number is an estimate of the average shipping period. Shipping may take shorter or longer depending on the factors above. Unfortunately, we cannot give you the exact shipping time but the tracking number will give you a more accurate estimate.


    Delivery time estimation table

    COUNTRY / REGION AVERAGE SHIPPING TIME
    United States, Canada 13 days
    United Kingdom, France, Spain, Netherlands 9 days
    Germany, Switzerland, Austria 13 days
    Australia, New Zealand 13 days
    Italy, Israel, Mexico, Ireland, Brazil 28 days
    Sweden, Portugal, Asia 19 days
    Other countries 21 days


    These numbers represent an estimate of the average duration per location and are not conclusive. Shipping time may differ from the estimates in the table.

    We offer worldwide shipping services. If your country is not listed in the table; it does not mean we will not ship your order to that destination. If you can select your country on our checkout page, it means we do ship to the selected destination.


    FULFILLMENT STATUS
    Unfulfilled – your order has been accepted and is currently being processed.
    Fulfilled – your order was shipped successfully and is on its way.
    Partially fulfilled – part of your order was shipped while the other part is still being processed.

    If your order happens to stay unfulfilled or partially fulfilled for longer than 5 days, please contact us.


    TRACKING
    We provide a tracking number, for every order as soon as it is available. You will receive a notification by email once the order has been added to your account. The email includes a link to our website where you will find your tracking number. Copy the number and click on it, a new window will then appear. Simply paste in your tracking number and track your order!


    HOW TO TRACK
    Lost the tracking email? No problem! Visit our website and follow these steps:

    1. 1.Loginto your account
    2. 2. Click on your order number e.g. #1234
    3. 3. Copy the number without the hashtag (#) symbol.
    4. 4. Click on the tracking and a new window appears.
    5. 5. Paste the number and track your order!


    TRACKING NOT FOUND
    It can take up to five days after fulfillment of your order, before tracking information is made available. If no information appears after five days, please contact us.


    TRACKING SAYS "DELIVERED", BUT MY PACKAGE DID NOT ARRIVE, WHAT CAN I DO?
  • Check the delivery address you used, does it match?
  • Check with your neighbours, chances are the postman delivered it to your neighbours!
  • Check at your local post office, some packages get stranded there. Simply give them a call and ask for your package by telling them your tracking number.


  • If you have questions or if you are having trouble with your order, please contact us! Fill in our contact form and include your order number for the fastest assistance.

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